We're Hiring

22 Jul 2020 Share

Photo: Jeremiah Klein

Photo: Jeremiah Klein

Customer Service Assistant –Surfline/Wavetrak (Coastalwatch)

Sydney, NSW, Australia

As Customer Service Assistant, you will be responsible for day-to-day communication with Coastalwatch users through our customer support portal, with the end goal being to appease and retain our current subscribers. You will also help to ensure that Coastalwatch takes a proactive stance in customer service by leveraging Zendesk features to scale the function most effectively. This is a part time position requiring 15-20 hours a week.

What You'll Do:

  • Promptly and professionally respond to incoming service requests through internal ticketing system (Zendesk)
  • Act as the first layer of support for Coastalwatch and Surfline users
  • Collaborate with our Forecast, Product, and Camera Operations departments to resolve user issues
  • Guide users through our products and features to ensure they are getting the most out of their experience
  • Maintain the "voice" of our brand and culture while communicating with users, while being professional, detailed and patient
  • Contribute to the overall customer service strategy by identifying opportunities for process optimization
  • Forward on key customer service ticket themes to product / marketing teams to ensure transparency around user feedback

What We're Looking For:

  • Experience in customer service (retail, online, etc.)
  • Top notch communication skills
  • Extensive patience and empathy for Coastalwatch and Surfline users
  • Bias to action and ability to solve problems independently

You May Also Have:

  • Experience in a customer service related role
  • Zendesk or similar ticketing system experience
  • Passion for ocean-going activities

APPLY NOW

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